We are experts at helping organisations measure customer satisfaction. Contact centres in both the public and private sectors benefit from our market leading Voice of the Customer automated surveys.
Opinion-8 surveys can be conducted via the telephone, or by SMS or using the web. As a hosted solution, it is vendor agnostic, easy to implement and requires no costly integration with existing telephony systems. Survey data can be accessed through a secure web portal giving organisations real-time access to customer feedback and agent performance information.
Automated Telephone Surveys:
Listen to the Voice of your Customer and Employee, benefit from their insight and rapidly respond to their feedback with our inbound and outbound post-call automated surveys.
Ideal for collating a large amount of data in a short amount of time, our flexible Web surveys can help you reach your customers anywhere at anytime.
Our SMS Surveys allow you to solicit your customers' honest opinions in an unobtrusive way. Exploit the popularity of mobile phones today and conduct an SMS survey to discover what your customers really think.
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