Voice of the Customer and Employee Surveys

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  • Voice of the Customer

    Enable your customers to speak for themselves and drive service improvements across your business.

  • Voice of the Employee

    Tune into your employees and build a happy, productive workplace.

  • For Market Researchers

    Marry your expertise with our powerful survey platform.

  • Resource Centre

    Get in the know with our blog, whitepapers and brochures.

Features

Key Benefits

We are experts at helping organisations measure customer satisfaction. Contact centres in both the public and private sectors benefit from our market leading Voice of the Customer automated surveys. Opinion8 surveys can be conducted via the telephone, or by SMS or using the web. As a hosted solution, it is vendor agnostic, easy to implement and requires no costly integration with existing telephony systems. Survey data can be accessed through a secure web portal giving organisations real-time access to customer feedback and agent performance information.

Our Enterprise Feedback Management solution helps organisations create a dialogue with their customers and employees to ensure key issues and concerns are addressed in a timely and effective way.

Learn more in the resource centre
  • Automated Telephone Surveys:

    Listen to the Voice of your Customer and Employee, benefit from their insight and rapidly respond to their feedback with our inbound and outbound post-call automated surveys.

  • Web Surveys:

    Ideal for collating a large amount of data in a short amount of time, our flexible Web surveys can help you reach your customers anywhere at anytime.

  • SMS Surveys:

    Our SMS Surveys give you the ability to reach all your customers and to solicit their honest opinions in an unobtrusive way. Exploit the popularity of mobile phones today and conduct an SMS survey to discover what your customers really think.

Get In Touch
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