We are experts at helping organisations measure customer satisfaction. Contact centres in both the public and private sectors benefit from our market leading Voice of the Customer automated surveys. Opinion8 surveys can be conducted via the telephone, or by SMS or using the web. As a hosted solution, it is vendor agnostic, easy to implement and requires no costly integration with existing telephony systems. Survey data can be accessed through a secure web portal giving organisations real-time access to customer feedback and agent performance information.
Our Enterprise Feedback Management solution helps organisations create a dialogue with their customers and employees to ensure key issues and concerns are addressed in a timely and effective way.