Voice of the Customer Surveys
If you want to understand the customer experience and are looking for ways to get customer feedback, Opinion8 can help. Opinion8 is an automated, cloud-based survey platform that lets you collect valuable information instantly, accurately and economically via telephone, web and SMS. Indeed, wherever your customer interacts with your business, you can solicit and collate feedback - ideal for today's omnichannel contact centre.
Understand in real time what your customers think you are doing well so you can replicate it and what you are not doing so well so you can improve it. Whether you want to conduct a short, pulse survey by text, find out how to ameliorate your website services or capture the Voice of the Customer directly in a post-call automated telephone survey, Opinion8 has a solution for you.