How can employee satisfaction surveys help your organisation?
- Attracting and retaining the best employees is fundamental in the success of any organisation. It is imperative that you respond to the needs of your staff and a survey can help you to do this.
- Your staff deal directly with your customers: they are the face of your business. As such, they are instrumental in making or breaking your company’s reputation. Ensuring they are happy will increase employee retention and improve employee engagement.
- Your staff are at the frontline and their knowledge of your business and your customers is unparallelled. Opinion-8’s surveys can help you learn from the direct experiences of your staff to drive service improvements.
- Implementing a staff satisfaction survey is a visible and transparent way of showing your employees that you value their contribution and opinions.
We can help you with all aspects of your employee surveying needs.
- Opinion-8 has vast experience in the field of employee research and can assist you in creating a survey that will identify ways to improve employee engagement, advocacy and commitment.
- Our IVR technology is ideally suited to survey employees in a wide number of locations, no matter how remote. It is also suitable for gaining feedback from employees who do not have access to the Internet.
- Surveys can be anonymous to ensure that your employees have the confidence to give their real feedback.
What are the drivers of employee engagement?
No matter what industry you are in, there are common factors that make employees feel engaged.
- Organisational clarity: Employees like to understand the purpose of their roles and how they fit into an organisation. Companies that have a strong, transparent and explicit organisational culture tend to engender trust and understanding amongst their employees.
- Good management: Managers who are clear about their expectations, offer feedback, support & training and treat each employee as an individual help to increase staff satisfaction.
- Listening: Employees need to feel that their opinions are being listened to and their viewpoints matter.
- Organisational honesty: Companies that live by the values they publicly espouse are much more likely to illicit employee advocacy and trust.