Whatever format your survey is in, the results can instantly be seen online via a secure website. Our reporting tools are hugely flexible. You can create favourite reports which automatically update on your home page. You can apply filters to tunnel down to the data and results can be ranked by agent, allowing easy comparison for performance management. We also give you all the training support you need to use our graphing tools including a comprehensive written guide.
Here is just a tiny sample of the hundreds of reports you can create from your survey data with Opinion-8′s reporting system.
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Response count for this week
This report shows you the number of questionnaires completed this week.
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A Net Positive graph for last month
This allows you to calculate your NPS score.
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A graph showing how many people last week considered their query to be resolved
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A filter dial report measuring your First Call Resolution rate for last month
Or complete our demo and try out our reporting system for yourself.