With Opinion-8, you get an unparalleled level of support at every stage and with every aspect of your surveying project.
You will be assigned an Account Manager within our company who has the experience and expertise to assist you with any questions or queries you may have. You will be given your Account Manager’s mobile phone number to ensure that your concerns are addressed at a time which is convenient to you and not limited to standard office hours.
We have vast experience in designing and writing successful surveys and will spend a long time with you ensuring that your survey captures the information that you want to catch.
We support you with every aspect of implementing your survey. We can arrange for the recording of the questions or the translation of your survey into any language you require.
We host the surveys and are happy to liaise with your telephony teams/ provider to help you implement your IVR survey.
- Ongoing support
Customer support is not outsourced to a call centre or third party so the service you will be given is truly bespoke and designed to exactly meet your requirements.
Support emails are answered personally by the people who created Opinion-8. This ensures that we are continually in touch with the people who use our surveying tools, can respond to the needs of our clients and are constantly developing our product.
- Delivery of results
The results of your survey are available in real time via our website and we provide thorough and ongoing assistance in creating the reports you need. We can also provide a transcription service of the audio left in response to open questions.
We have comprehensive written support documentation to help you make the most of the Opinion-8 reporting tool.
Contact us to find out how we can help you.