Opinion8’s automated omnichannel feedback solutions shed light on your service while you concentrate on your business.

Global Customer and Employee Engagement Surveys

What Do We Do?

We provide feedback solutions for companies large and small - for multinationals, public sector organisations, educational establishments and charities. Our surveys will help you understand how to evolve and improve the interactions with the people you deal with.

IVR Telephone Surveys

We give the people who matter most to your organisation the opportunity to speak for themselves! Listen to the Voice of the Customer and the Voice of the Employee with our bespoke automated IVR telephone surveys.

Web Surveys

With our flexible Web surveys, the world is at your fingertips. You can collate masses of information in a short amount of time and reach your customers and employees wherever they may be in the world.

SMS Surveys

Our SMS Surveys give you the ability to contact all your customers and gather their honest opinions in an unobtrusive way. Exploit the popularity of mobile phones today and conduct an SMS survey to discover what your customers really think.

Resource Centre

Text-to-Speech roll-out begins.

We've added the first part of Text-to-Speech (TTS) functionality to the Opinion8 surveying platform. TTS provides exciting functionality for both inbound (post-interaction) and outbound (sometimes called robocall) voice surveys.

Wikipedia provides a comprehensive description of TTS and the broader topic of Speech Synthesis.

Watch this space for our comprehensive guide on how you can benefit from TTS in your surveys.

The importance of engaging with your employees working from home

Companies had to adapt to the new ‘normality’, and employees get used to working from home.

Getting the Right Results

It’s one thing to ask a lot of people a lot of questions but quite another thing to extrapolate useful and actionable information from all the responses.

How Emotions Shape the Climate Debate

Last week, MPs in the UK Parliament unanimously approved a motion to declare a climate and environment emergency.

Ten Ways to Spring Clean Your Business

Spring is a time of fresh beginnings, so channel the seasonal zeitgeist and start cleaning up the processes and habits that are preventing your business from performing at peak capacity.

Voice of the Customer Guide

Learn how to run a successful VoC project.

Whitepaper: Quality Measurement and the Call Centre Interaction
The Benefits of Seeing the Bigger Picture

Transform your service by successfully managing the entire customer journey across multiple touchpoints and multiple channels.

Maximise your Customer Satisfaction Strategy with Omnichannel Surveying

Automate feedback at every customer touchpoint and start learning what your customers want.

Whitepaper: Reap the Rewards of Employee Engagement
Build a Happier, More Productive Workplace
Whitepaper: You're never too Big to Listen to the Voice of your Customer

Automated Telephone Surveys | IVR Phone Surveys
Web-Based Customer Feedback Surveys
SMS Surveys | Text Message Surveys

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